babu98 Privacy Policy

When creating an account and using services on babu98, we collect the following types of information:

• Identity information: Your name, date of birth, national identity card number, and residential address.
• Contact information: Email address and mobile number.
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals. We never store full payment card numbers.
• Activity information: Gaming history, betting records, deposit and withdrawal history, and your activity on the platform.
• Technical information: IP address, device type, operating system, browser version, and cookie data.
• Communication information: Records of your contact with us via live chat, email, or any other channel.

We collect only the information necessary for operating the service, ensuring security, and meeting legal obligations.

Collected information is used for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To run gaming, betting, deposits, withdrawals, and all babu98 services without interruption.
• Identity verification: To confirm user identity in order to prevent fraud and maintain a safe environment.
• Financial transactions: To process deposits and withdrawals correctly and maintain financial records.
• Support services: To resolve your questions, complaints, or issues promptly.
• Responsible gaming: To identify signs of excessive gaming behaviour and provide the necessary support.
• Legal compliance: To retain information necessary for complying with applicable laws and regulations.
• Platform improvement: To analyse data in order to improve service quality and enhance the user experience.

babu98 treats the security of your personal information as its highest priority. Our security measures include:

• SSL encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Secure servers: Your information is stored in secured data centres with strict access controls in place.
• Password hashing: Your password is never stored in plain text; industry-standard hashing methods are always used.
• Two-factor authentication: Two-factor authentication is available for additional account security.
• Regular security audits: Our system security is regularly tested and updated.

The retention period for data is determined by legal requirements and the nature of the service. Even after an account is closed, certain information may be retained for a defined period to meet regulatory requirements.

babu98 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Information necessary to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment providers.
• Technology partners: Technology service providers contracted with us to operate the platform, who work under strict confidentiality agreements.
• Legal authorities: Information may be disclosed in response to a court order, legal investigation, or a lawful request from a regulatory body.
• Fraud prevention: With service providers that assist in detecting fraud or illegal activity.

babu98 uses cookies and similar technologies to keep the website running smoothly and to improve your experience. Cookies are used as follows:

• Essential cookies: These cookies are necessary to maintain login sessions and ensure the core functionality of the site.
• Performance cookies: Used to analyse which parts of the site are used most and to improve platform performance.
• Preference cookies: Used to remember your language preference and other settings.

You can control cookies by changing your browser settings, though disabling certain cookies may limit the functionality of the site.

As a user of babu98, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information stored in your account.
• Right to erasure: In certain circumstances you may request deletion of your personal information, except for information required to meet legal obligations.
• Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
• Right to portability: You may request your information in a structured, commonly usable format.
• Right to object: You may object to the processing of your information for specific purposes.

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will respond to your request within a reasonable time.

babu98 strictly provides services only to those aged 21 or above. We do not knowingly collect or process information from any minor.

Age verification is mandatory at registration. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

To operate our technology infrastructure, your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• Data transfers are limited to what is necessary for operating the service.
• Third-party server providers maintain equivalent or higher security standards.
• All international data transfers are carried out under appropriate contractual safeguards.

babu98 is committed to responsible gaming. Using data about your gaming activity, we:

• Identify early signs of excessive gaming behaviour.
• Recommend personalised limit-setting where needed.
• Provide the option to self-exclude or take a break.

Processing data for this purpose is carried out in the interest of your protection and is an integral part of our policy. To learn more about responsible gaming, visit our Responsible Gaming page.

babu98 reserves the right to amend this privacy policy as needed. For significant changes, we will:

• Update the "Last updated" date at the top of the policy.
• Send a notification to your registered email for important changes.
• Display a notice on the platform.

Continued use of the platform after any changes indicates that you have accepted the revised policy. Where your additional consent is required before a change takes effect, we will obtain it.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Support available in Bengali 24 hours a day, 7 days a week

We take all complaints seriously and will make every effort to respond within a reasonable time. Protecting your privacy is our responsibility, and we are always committed to fulfilling that responsibility.